X9c Privacy Policy – Protecting Your Data is Our Commitment

X9c is committed to protecting the privacy of its users' personal information. This policy transparently outlines what data we collect, how we use it, and what rights you have.

Last Updated: 2024

Data Encryption User Rights Protected No Sale of Data to Third Parties SSL Protection Secure Data Storage Cookie Controls Contact Us Data Encryption User Rights Protected No Sale of Data to Third Parties SSL Protection Secure Data Storage Cookie Controls Contact Us

What Information We Collect

Various types of information are collected when you register and use the x9c platform. The main categories of data are described below:

  • Account Information: Name, email address, mobile number, date of birth, and login credentials.
  • Identity Verification Data: National ID or passport number (required for the KYC process).
  • Payment Information: Transaction details in Bangladeshi Taka (BDT / ৳), bKash or Nagad numbers, and transaction history.
  • Device & Browser Information: IP address, device type, operating system, browser information, and access logs.
  • Usage Information: Time spent on the platform, pages visited, games played, and betting activity logs.
  • Cookies & Tracking Data: Session cookies, preference-saving cookies, and security-related tracking data.
Legal Basis for Data Collection
  • For Contract Performance
  • To Meet Legal Obligations
  • To Ensure Security
  • To Improve Our Services

Purpose of Data Use

Service Operations

Creating and managing your account, processing deposits and withdrawals, personalizing your gaming experience, and delivering promotions and bonuses.

Security & Fraud Prevention

Detecting unauthorized access, preventing money laundering, conducting KYC verification, and monitoring suspicious transactions.

Contact & Support

Sending important notices, account updates, communications from our support team, and notifications about changes to our services.

Service Improvement

Data is used to analyze platform performance, improve user experience, and develop new features.

Cookies & Tracking Technologies

X9c uses several types of cookies to enhance your browsing experience:

  • Essential Cookies: Essential for maintaining login sessions and ensuring platform security.
  • Preference Cookies: Used to remember your language, theme, and other settings.
  • Analytics Cookies: Collects anonymous data to help us understand which parts of the platform are used most.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

A Bangladeshi user playing casino games on mobile in Sylhet

Data Storage, Security & Third Parties

Data Retention

X9c stores user data on secure servers. Data is retained for as long as your account remains active. Upon account closure, certain data may be kept for a legally required period before being securely deleted.

Technical Security

All data transmissions are secured with 256-bit SSL encryption. Passwords are never stored in plain text — they are kept in hashed form. Account login activity is continuously monitored.

Sharing Information with Third Parties

X9c never sells user data to third parties for advertising purposes. However, data may be shared in the following limited circumstances:

  • Shared with authorized payment gateways solely to process transactions.
  • In response to valid requests from legal authorities or court orders.
  • Only the data necessary for game operation is shared with the platform's game providers.

User Data Rights

Every registered user on the x9c platform has the following rights regarding their personal data:

  • Right to Access: You may request a copy of the information we hold about you at any time.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data, unless retention is required by law.
  • Right to Opt Out of Marketing Communications: You may opt out of promotional emails or messages at any time.
  • Data Portability: The right to receive your data in a specified format.

To exercise these rights, email us at [email protected]. For more information FAQ View.

Policy Updates & Contact

X9c may update this Privacy Policy from time to time. Registered users will be notified of any significant changes. Continued use of the platform after such changes constitutes acceptance of the updated policy.

For any privacy-related questions or concerns, please get in touch with us:

Privacy Support

Email: [email protected]

You can typically expect a response within 2–3 business days.

Read the Policy? Join with Confidence

X9c is committed to keeping your data safe. Register securely and enjoy the best mobile entertainment in Bangladesh. Have questions? Visit our FAQ section.

Register View FAQ
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